Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the astrocrystals ecommerce Website and Services. By visiting our Website, creating an account, or purchasing any products, you agree to be bound by these Terms.

1. Definitions

  • “Website” refers to the online store and related pages operated under the astrocrystals brand.

  • “Services” include browsing, purchasing products, accessing content, and any customer support we provide.

  • “User”, “you”, or “your” refers to any person accessing or using the Website and Services.

  • “Products” means any physical or digital goods offered on the Website, including crystals, astrology tools, spiritual products, and metaphysical items.

2. Eligibility

By using the Website, you represent and warrant that:

  • You are at least 18 years of age or have legal capacity to enter into a binding contract in your jurisdiction.

  • You are using the Website for personal, non‑commercial purposes, unless expressly authorized otherwise.

  • You will use the Website in accordance with these Terms and applicable laws.

3. Account Registration

To access certain features (such as order history or saved addresses), you may need to create an account:

  • You must provide accurate, current, and complete information.

  • You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

  • You must promptly update your information if it changes.

We reserve the right to suspend or terminate your account if we suspect any misuse, fraud, or violation of these Terms.

4. Product Information and Availability

We strive to display accurate product descriptions, images, pricing, and availability; however:

  • Actual colors, shapes, and textures of crystals or natural items may vary due to their inherent uniqueness.

  • We do not guarantee that product descriptions or other content are error‑free, complete, or current.

  • All products and prices are subject to change without prior notice.

  • We reserve the right to limit quantities, discontinue products, or refuse any order at our discretion.

5. Pricing, Payments, and Taxes

5.1 Pricing

Prices displayed on the Website are in the currency specified at checkout and are subject to change at any time. Prices do not include shipping charges, customs duties, or import taxes unless explicitly stated.

5.2 Payments

You agree to pay the full amount for orders placed on astrocrystals, including:

  • Product price(s)

  • Applicable taxes, duties, and other charges

  • Shipping and handling fees

Payments are processed via third‑party payment gateways using cards, UPI, wallets, net banking, or other methods displayed at checkout. By providing payment information, you represent that you are authorized to use the chosen payment method and authorize us or our payment partners to charge the amount due.

5.3 Currency, Duties, and Fees

For international orders, you are responsible for any customs duties, import taxes, brokerage fees, or additional charges imposed by your country or local authorities.

6. Orders, Acceptance, and Cancellation

6.1 Order Placement

When you place an order, you are making an offer to purchase the selected products subject to these Terms. We may send an order confirmation acknowledging receipt, but this does not constitute acceptance.

6.2 Order Acceptance

An order is deemed accepted only when we:

  • Confirm the order and

  • Dispatch the product(s) or otherwise communicate that the order has been accepted

We may refuse or cancel any order at our sole discretion, including due to:

  • Product unavailability or stock issues

  • Errors in pricing or product information

  • Suspected fraud or unauthorized activity

  • Regulatory or shipping restrictions

If your order is cancelled after payment, we will process a refund or store credit, as applicable.

6.3 Customer Cancellation

Cancellation requests are governed by our Refund Policy. Once an order is shipped, it generally cannot be cancelled and may only be handled through the return process where applicable.

7. Shipping, Delivery, and Risk of Loss

Shipping and delivery are governed by our Shipping Policy.

  • Risk of loss and title for products pass to you upon delivery to the carrier, subject to applicable law.

  • Delivery dates are estimates only; we are not liable for delays caused by courier partners, customs, or events beyond our control.

8. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Refund Policy, which forms an integral part of these Terms.

  • Certain products are not eligible for returns or refunds (for example, used, customized, or tampered items).

  • Any remedy (replacement, refund, or store credit) will be provided in accordance with our Refund Policy and applicable laws.

9. Use of Website and Acceptable Conduct

You agree not to use the Website or Services for any unlawful or prohibited purpose, including:

  • Posting or transmitting any harmful, abusive, defamatory, obscene, or illegal content

  • Violating intellectual property rights or privacy rights of others

  • Attempting to interfere with or compromise the security or functionality of the Website (for example, hacking, introducing malware, scraping without permission)

  • Using automated means (such as bots or scripts) to access, monitor, or copy the Website without our prior written consent

We may suspend or terminate your access if we believe you are violating these obligations.

10. Intellectual Property

All content on the astrocrystals Website, including text, graphics, logos, images, product photos, icons, audio, video, and software, is owned by or licensed to astrocrystals and protected by applicable intellectual property laws.

  • You may use the Website and its content only for personal, non‑commercial purposes in accordance with these Terms.

  • You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content without our prior written permission.

The astrocrystals name, logo, and other brand identifiers are trademarks or service marks of astrocrystals and may not be used without our explicit authorization.

11. Spiritual and Metaphysical Disclaimer

Our products and any associated content (including descriptions, tips, or spiritual suggestions) are provided for personal, spiritual, or entertainment purposes only.

  • We do not provide medical, legal, financial, or psychological advice.

  • Use of crystals, astrology items, and spiritual tools is subjective and results may vary from person to person.

  • Any decisions you make based on our products or content are your sole responsibility.

You should not rely on our products or content as a substitute for professional advice from licensed practitioners (for example, doctors, lawyers, financial advisers).

12. Disclaimer of Warranties

To the fullest extent permitted by law:

  • The Website, Services, and all products are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

  • We disclaim all implied warranties of merchantability, fitness for a particular purpose, non‑infringement, and any warranties arising from course of dealing or usage of trade.

  • We do not warrant that the Website will be uninterrupted, secure, or error‑free, or that defects will be corrected.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above disclaimers may not apply to you.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

  • astrocrystals and its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, arising out of or related to your use of the Website, Services, or products.

  • Our total aggregate liability for any claim arising out of or relating to these Terms, the Website, or any product shall not exceed the amount you paid for the specific product or service giving rise to the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot be limited or excluded under applicable law.

14. Indemnity

You agree to indemnify, defend, and hold harmless astrocrystals, its directors, employees, and agents from and against any claims, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising out of:

  • Your use of the Website or Services

  • Your breach of these Terms or any applicable law

  • Your violation of any rights of another person or entity

15. Privacy

Your use of the Website and Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our Website, you consent to our data practices as described in the Privacy Policy.

16. Third‑Party Services and Links

The Website may contain links to third‑party websites or integrate with third‑party services (such as payment gateways, analytics, or social platforms).

  • We do not control and are not responsible for the content, policies, or practices of such third parties.

  • Your use of third‑party services is subject to their respective terms and privacy policies.

17. Changes to Terms

We may update or modify these Terms from time to time to reflect changes in our business, legal requirements, or Services. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the Website after any changes constitutes your acceptance of the updated Terms.

18. Governing Law and Dispute Resolution

These Terms and any disputes arising out of or related to them or your use of the Website shall be governed by the laws of the jurisdiction where astrocrystals is legally established, without regard to conflict of law principles.

Any disputes that cannot be resolved amicably through negotiation shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction, subject to any mandatory consumer protection laws that apply to you.

19. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20. Contact Us

For any questions about these Terms, you may contact:

astrocrystals – Legal & Compliance
Email: astrocrystalsindia.com