Shipping Policy

This Shipping Policy explains how orders placed on astrocrystals are processed, shipped, and delivered. By placing an order on our Website, you agree to the terms below.

1. Shipping Coverage

We ship spiritual and astrology‑related products from astrocrystals to customers:

  • Within India (all serviceable pincodes covered by our courier partners)

  • Internationally to select countries, subject to courier availability, customs rules, and import regulations

Availability of shipping to your location will be shown at checkout.

2. Order Processing Time

  • Orders are usually processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

  • During peak seasons, festivals, promotions, or due to high order volume, processing times may be slightly longer.

If we anticipate significant delays, we may notify you by email or other available channels.

3. Shipping Methods and Delivery Timelines

3.1 Domestic Shipping (India)

For orders within India, typical delivery timelines are:

  • Standard delivery: 3–7 business days from dispatch, depending on your location

  • Remote or out‑of‑service areas: may take additional days

3.2 International Shipping

For international orders, typical delivery timelines are:

  • Standard international delivery: 7–15 business days from dispatch, depending on destination country, customs clearance, and local courier services

These timelines are estimates and not guaranteed, as delays may occur due to factors beyond our control (for example, customs, weather, strikes, or courier issues).

4. Shipping Charges

Shipping charges are calculated based on factors such as destination, weight, dimensions, and shipping method:

  • Within India: we may offer free shipping above a certain order value, with standard charges applicable below that threshold.

  • International: shipping charges vary by country and will be displayed at checkout before you confirm your order.

Any applicable customs duties, import taxes, local VAT, or handling charges imposed by your country’s authorities or local couriers are not included in our product or shipping prices and are the customer’s responsibility.

5. Order Tracking

Once your order is shipped:

  • We will share shipment details such as courier partner name and tracking ID via email, SMS, or your account dashboard.

  • You can use this tracking ID on the courier’s website or app to follow the delivery status.

If you experience difficulties tracking your order, please contact our support team with your order ID.

6. Delivery Attempts and Failed Deliveries

Our courier partners will usually make one or more attempts to deliver your order to the address you provided.

  • It is your responsibility to provide a complete and accurate address and to be available to receive the package.

  • If delivery fails due to incorrect address, unavailability, or refusal to accept the parcel, the shipment may be returned to us or disposed of as per courier policy.

In such cases, we may, at our discretion, charge additional reshipping fees or treat the order as cancelled without a refund, depending on the circumstances.

7. Inspection on Delivery

We recommend that you inspect the package at the time of delivery:

  • If the parcel appears damaged, tampered, or opened, please take clear photos and, if possible, refuse to accept it and inform us immediately.

  • If you accept a damaged parcel, retain all packaging materials and take photos/videos as evidence before opening the products.

Any damage or discrepancy must be reported to us within 48 hours of delivery, as described in our Refund Policy.

8. Delays and Force Majeure

Delivery may be delayed due to reasons beyond our control, including:

  • Weather conditions, natural disasters, pandemics, or other force majeure events

  • Political disruptions, strikes, regional holidays

  • Customs inspections or regulatory checks

  • Operational issues with courier partners

While we will make reasonable efforts to support you in such cases, astrocrystals is not liable for delays caused by these external factors.

9. Restrictions and Compliance

Certain products may be restricted or prohibited for shipment to specific regions due to local laws, customs regulations, or courier policies (for example, items classified as sacred or special materials). If we are unable to ship part or all of your order due to such restrictions, we may cancel the affected items and process a refund or credit, after notifying you.

You are responsible for ensuring that import of the ordered products into your country is permitted and complies with local regulations.

10. Lost or Stolen Shipments

If tracking shows that your order has been delivered but you have not received it:

  • Please check with family members, neighbors, building security, or mail rooms who may have accepted the parcel.

  • If still not found, contact us and the courier immediately.

We will assist in investigating, but our liability is limited to the value of the ordered items, and a replacement or refund will be decided on a case‑by‑case basis.

11. Contact for Shipping Queries

For questions regarding shipping, delivery, or tracking, please contact:

astrocrystals – Shipping Support
Email: astrocrystalsindia@gmail.com